GRIEVANCES AND DISPUTE RESOLUTION
Contents
1. MANIFESTATIONS OF CONFLICT
2. THE NEED FOR A GRIEVANCE PROCEDURE
2.1. Definition
2.2. Why a Grievance Procedure ?
2.3. Group vs. Individual Grievance
2.4. Causes of grievances
2.5. Grievances vs. collective bargaining
2.6. Grievances vs. Discipline
3. PARTICIPANTS IN THE GRIEVANCE PROCEDURE
3.1. The Employee(s)
3.2. The Representative
3.3. The Supervisor
3.4. Management
4. CONDUCTING THE GRIEVANCE HEARING
4.1. Underlying principles
4.2. Always lend an ear
4.3. Consequences of badly handled grievances / no grievance procedure
4.4. Awareness of employees
4.5. Time scale
4.6. Record keeping
4.7. Do’s and Don’ts of grievance handling
Downloadable Forms Click here to access these documents in the Forms section
10A Grievance Notification
10B Grievance Hearing
10C Employee Information Document: Grievance Procedure
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Comments
Can an employee who is accused od insubordination bring a recorder to the disciplinary hearing to record the whole case as evidence
Reply to Shirley: The law is silent on this, but for the sake of transparency there should be no objection to the disciplinary proceedings being recorded.