Services - Labour Guideline

Labour Guidelines

Labour Services Labour Guidelines Disputes Grievances and dispute resolution


Grievances and dispute resolution

In Disputes, Private by Pieter2 Comments


Contents

1. MANIFESTATIONS OF CONFLICT
2. THE NEED FOR A GRIEVANCE PROCEDURE
2.1. Definition
2.2. Why a Grievance Procedure ?
2.3. Group vs. Individual Grievance
2.4. Causes of grievances
2.5. Grievances vs. collective bargaining
2.6. Grievances vs. Discipline
3. PARTICIPANTS IN THE GRIEVANCE PROCEDURE
3.1. The Employee(s)
3.2. The Representative
3.3. The Supervisor
3.4. Management
4. CONDUCTING THE GRIEVANCE HEARING
4.1. Underlying principles
4.2. Always lend an ear
4.3. Consequences of badly handled grievances / no grievance procedure
4.4. Awareness of employees
4.5. Time scale
4.6. Record keeping
4.7. Do’s and Don’ts of grievance handling

Downloadable Forms Click here to access these documents in the Forms section

10A Grievance Notification
10B Grievance Hearing
10C Employee Information Document: Grievance Procedure

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Comments

  1. Can an employee who is accused od insubordination bring a recorder to the disciplinary hearing to record the whole case as evidence

    1. Reply to Shirley: The law is silent on this, but for the sake of transparency there should be no objection to the disciplinary proceedings being recorded.

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